Ops desk active / Kochi (COK) · Singapore (XSP) / Quote in under 60 minutes
24×7 · 365
EDSMA EDS Medical Assistance
EDS Medical Assistance · Medical Global Partners

Your bridge to critical care When every
minute matters

Air ambulance, commercial stretcher and medical escort transfers — bedside to bedside, anywhere in the world. One call reaches a coordinator who can start clearances tonight.

25+
Years in medevac
24×7
Coordination desk
4
Continents flown
<60min
Quote turnaround

Start a transfer

Three things let us begin planning: where the patient is now, where they need to go, and their current condition.

A coordinator responds within 60 minutes.
Urgent? Call +91 99951 94774 instead.

Bedside to bedside
Ground ambulance at both ends, not just the flight
Doctor-led
Physicians, nurses and paramedics on every transfer
Global network
Singapore head office, India operations, worldwide reach
One coordinator
The same person handles your case start to finish
What we operate

Six ways we move a patient

The right option depends on how stable the patient is, how far they're going, and how soon they need to leave. If you're not sure, call — we'll tell you which one fits.

From first call to handover

How a transfer
actually runs

Most families have never arranged one of these. Here's the sequence, so you know what happens next and what we'll need from you.

01

You call

Tell us where the patient is, where they need to go, and what's wrong. Nothing else is needed to begin.

Minutes
02

Medical review

Our doctor reads the latest medical report and decides the level of care and the aircraft or cabin needed.

Same day
03

Plan and quote

You get a fixed quote covering the flight, the medical team, ground ambulances and permits. No surprises later.

Under 60 min
04

Clearances

Flight permits, airline approvals, oxygen clearance and hospital coordination at both ends run in parallel.

6–24 hours
05

Bedside to bedside

Our team collects the patient from the ward and hands over to the receiving doctor personally.

Transfer day
On board

An ICU that
happens to fly

Every transfer is equipped to the patient's clinical requirement, not to a standard kit list. What travels depends on what the case needs.

Vital signs monitoring
Oxygen supply
IV therapy
Defibrillator / AED
Ventilator support
Emergency drug kit
Suction unit
Aviation stretcher
Image slot · Stretcher configuration, from brochure
Where we fly

Two operating bases,
one coordination desk

Kochi, India
India operations
Singapore
Head office · EDS Aviation
Gulf & Middle East
Frequent corridor
Southeast Asia
Frequent corridor
Before you call

Questions we're
asked most

What do you need from me to start?
Three things: the patient's latest medical report, the treating hospital's details, and the receiving hospital's details. If you don't have all of it yet, call anyway — we can begin planning while you gather the rest.
How quickly can a flight be arranged?
For a dedicated air ambulance, typically within 6 to 24 hours of confirmation, depending on flight permits and the destination. Commercial stretcher transfers take longer because the airline needs to reconfigure the cabin — usually 48 to 72 hours.
Can a family member travel with the patient?
In most cases yes, subject to aircraft capacity and the patient's clinical condition. Tell us at the time of booking so seating and weight are planned for.
Do you work with insurance companies?
We do. We can invoice the insurer or assistance company directly where cover is confirmed, and we'll supply the medical justification and documentation they require.
Is the quote fixed?
Yes. The quote covers the flight, the medical team, ground ambulances at both ends, and permits. Costs only change if the medical requirement or the routing changes, and we'll tell you before anything is committed.
Reach the ops desk

Call first.
Paperwork later.

If a transfer is urgent, the fastest thing you can do is pick up the phone. The desk is staffed at all hours, including public holidays.

24×7 air ambulance enquiries
India operations
First Floor, Kuzhivelil Building
Edappally–Pukkattupady Rd, Unichira Junction
Marottichuvadu, Edappally
Kochi, Ernakulam, Kerala 682021

Send case details

For non-urgent enquiries, insurers and hospital case managers.

Attach the medical report by replying to our acknowledgement email.

Call the 24×7 ops desk — +91 99951 94774